When your Windows machine goes bad, you can usually fix the problem yourself. However, in some cases, you will have no choice but to contact Microsoft. Fortunately, getting in touch with the software giant is easy to do.
So let’s take a look at how to contact Microsoft and the different avenues you can take.
1. Use the built-in Windows app
Windows 10 comes with a pre-installed app named Acquire help that you can use to contact technical support. You can access it from the applications list or simply search the Start menu search bar.
Once the application is launched, describe the problem you are having in the search box. Getting Help will automatically suggest a few related articles. Once you have selected the correct one for your problem, Windows will open the corresponding help article in Microsft Edge.
If you are trying to describe your problem in more than one way and still cannot find a helpful suggestion, select the option Contact support button at the bottom of the window. Next, describe your issues using the drop-down menu. Once you’ve done that, click To confirm then Get Help will start looking for a solution.
Depending on your problem, Get Help will provide you with different support options.
Once you have selected your support option, a chat window will open in your browser. There, a technical support worker will walk you through the troubleshooting process.
To note: Once the chat is open, pay attention and answer any questions from the Microsoft representative. If there is no activity for a few minutes, the chat will close.
2. Use Microsoft online support
Go to the Microsoft support site and describe your problem in the How can we help you? field. Like using the app, you will get some suggestions based on how you describe the problem.
Also, maybe a visit to the Microsoft Community section will prove useful.
3. Call the customer service line
You can call them and speak with a representative about your technical issue. If you live in the United States, dial +1 (800) 642 7676 and once you reach one of the available agents, they will walk you through all the possible solutions to your problem.
If you do not live in the United States, you can find the technical support phone number for your country on this website.
4. Go through Microsoft Store technical support
If you are having issues with sales, purchases, or purchases, you can contact Microsoft for assistance. You can go to the Microsoft Store help page and search for a solution or you can call them directly.
You can find the sales support phone number for your country in the Microsoft Store Support directory.
5. Send a Tweet to Microsoft’s Twitter Support
If you think your technical issues only need a little tweaking, tweet Microsoft. Enter the @MicrosoftHelps handle at the start of your tweet and briefly describe the problem. Microsoft will respond with a solution or ask you to contact them directly for more detailed instructions.
Watch out for tech support scams
Scammers can call or email you pretending to be representatives of a software company. They may have caller IDs or emails that may look legitimate to gain your trust.
Usually, tech crooks will ask you to install an app so that they can remotely access your device. Through remote access, they will pretend to solve your so-called problems and ask you for payment in return. Additionally, they might copy sensitive information from your device and use it for their benefit.
To prevent this situation from occurring, remember that Microsoft will not ask for any form of payment in return for technical support. Additionally, Microsoft does not ask for personal or financial information.
If you plan to install a new app, download it from trusted websites.
Get help from Microsoft
The advantage of contacting Microsoft technical support is that the solutions they will provide are up to date. This will save you time, as not all sites or forums constantly mention their content.
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