I have owned Macs for many years now, previously working for Apple; not once have I had a bad experience that hasn’t been rectified or explained as to why and what happened.
However, I have a problem that I hope someone can help me with.
I bought all new Apple products this year (iPad Pro M1 … MacBook Pro 16 M1Max..iPhone 13 Pro Max etc etc etc.)
During my shopping I traded in many of my old devices and bought all new devices in different ways; full payment on Apple Card and also Apple Card financing.
I traded in my old MacBook Pro and got $ 650. BEFORE redeeming it, I spoke with Apple representatives at the Apple Store to confirm that I could use the trade-in credit AND fund my NEW MacBook Pro on my Apple Card (for example, purchasing a new $ 3,500 mini MBP credit of $ 3,500 and FINANCE the rest on Apple’s 0% 12 month offer) I was told, “Yes you can do that”.
Okay so I continue the exchange, I receive my credit note and I wait patiently for the new MBP to be announced and put on sale.
I will make the purchase and find out … I CANNOT use my credit (or any other partial payment method) AND have it funded, it must be a full purchase with credits or a full funding.
Ok, then I ask if I can buy AppleCare + with the credit on my Apple ID from MBP store … I was told “Yes”
Now I am going to buy AppleCare +. I can’t use my Apple ID credit.
I can’t buy a gift card with this credit, I’m just stuck.
I cannot understand how this is not possible.
I am now working with the Apple Store to see if I buy an item with my Apple ID credit then return it can I get it on a gift card they said they weren’t sure because it could just go back to the “original payment method”
I have a pickup session scheduled for later today, so I will update if I get more information.
